Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, with its original packaging and tags attached. Proof of purchase is also required.
To request a return, please contact us at:
renewly.store@gmail.com
Please do not send any items back before contacting us first. Return instructions and the return address will be provided after your request has been reviewed and approved.
Damages and Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods
Custom or personalized products
Personal care items
Hazardous materials
Flammable liquids or gases
Gift cards
Sale items
If you have questions regarding your specific item, please contact us.
Exchanges
The fastest way to exchange an item is to return the original item. Once your return has been approved, you may place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The returned item must remain unused, in its original condition and packaging, with proof of purchase included.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
renewly.store@gmail.com